Many retailers are outsourcing their customer service operations to third-party companies like Alpine Access () and Working Solutions (), who in turn contract with home-based workers. The reps, who typically work 20 to 40 hours a week, take calls for large and small companies. The hourly rate is about $9, but agents can earn up to $13 with incentives and bonuses or up to $30 for special projects. Some companies offer benefits like health and dental insurance and a matching 401(k) plan. LiveOps () is similar, but service reps operate as independent contractors, typically invoicing LiveOps $10 to $15 per hour depending on the type of call and performance. And with LiveOps you can work as many hours as you want. The hiring process is rigorous: Expect a comprehensive written or online application, skills exam, phone interview and background check.
At Fiverr (), you can offer services that use your skills — designing a business card, creating a podcast jingle, planning a trip — for five bucks a pop. Fiverr keeps $1 and the seller gets $4 per gig. Stefanie Strobel, 28, of Newport Beach, California, writes people’s messages in the sand at the beach and takes a picture that she then emails to them. “I make about $300 per month and can do about 10 to 15 messages per hour, depending on length and complexity,” says Stefanie.
×